Customer Service

We strive to be as transparent as possible in all aspects of our operations. If at any time you have any further questions please Contact Us.

Questions By Category

  • Leather Use and Care Instructions

    All Libero Ferrero leather bags and cases are made with custom vegetable tanned Horween leather. We only work with the best fabrics and materials available on earth and our leather is no exception. The beauty and quality of Horween leather is unrivaled, but over time you can expect your leather to patina, which is a “personalityā€¯ that will make the piece individual and unique.

    The leather gets its feel and look through the use of tallow-oils and waxes rubbed in to the leather. Over time, there is a chance that this tallow may come up to the surface of the leather, which will appear as a white film on the leather that is called “blooming.” Blooming is a sign of high quality vegetable tanned leather and is to be expected. Gentle polishing with a soft cloth or brush will allow the tallow to be reabsorbed back into the leather. To maximize the life of your Libero Ferrero piece, we recommend that you polish it every few months and add extra tallow if necessary.

  • Shipping & Delivery

    Domestic Shipping: We offer free ground shipping for orders placed in the USA. For expedited shipping options, please email us at orders@liberoferrero.com or contact us at 646.590.9660.

    Please allow 2 business days for processing before your order will ship and 5-7 business days for ground shipping. Please also note that we are unable to ship to P.O. boxes; a residential or commercial physical address is required for shipment.

    International Shipping: We are happy to ship internationally, although standard international shipping rates will apply. For international shipping questions, comments or concerns, please email us at orders@liberoferrero.com or contact us at 646.590.9660.

    Note: International customers are responsible for all import duties and payment will be necessary to release your order from customs before delivery. Custom fees are non-refundable.

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